Turn Strong Techs Into Trusted Customer-Facing Professionals

Communication training built for BAS techs 

Until now, industry-specific communication training for BAS technicians has been nearly nonexistent.

Most communication courses are too generic. They are not built around jobsite conversations, customer tension, scope creep, frustrated building staff, or the pressure techs feel when they are expected to have answers immediately.

This completely online program was designed around the real communication moments that shape customer trust in building automation:

• Arriving on site and reading the room
• Listening before acting
• Staying calm under pressure
• Setting boundaries without creating conflict
• Communicating clearly when you do not have the full answer yet

This is not theory-heavy training. It is applied practice for real field situations. The live sessions center on discussion, case studies, paired review, and role-play scenarios tied directly to BAS work.

Managers are part of the reinforcement loop

This program does not leave behavior change to chance.

At the start of the program, students complete an assessment of their customer communication skills. At the end, they complete an Action and Commitment Plan that identifies strengths, weaknesses, and how they plan to improve. That plan is shared with their manager to support continued growth.

Managers also receive a bi-weekly Module Report explaining what the student is learning in each module and how to reinforce it on the job. 

FAQ

• Is this course live or self-paced?

  Both. Students complete interactive self-paced work in each module, then join live virtual sessions every other Thursday for discussion, case work, and role play practice.  

• How long is the program?

  The program runs for 10 weeks and includes 5 modules and 5 live sessions.  

• How much time does the self-paced work take?

  Each module is broken down into 2 weeks (Week A and Week B). Students complete their online self-paced work from Monday through Wednesday during Week A of each module cycle. This typically takes about 1 to 2 hours.  

  Then, starting no later than Thursday of Week A, the student completes their Field Log assignment that is due on Wednesday of Week B. The Field Log requires minimum of 2 entries. These entries are based on real-life experiences they have during the work days of Week A & B with co-workers, customers, etc. Each entry has prompts for the student to answer. The prompts are specific to the skills being taught in the module. The Field Log can take 30 minutes to 1 hour to complete filling in the answers. 

• What happens in the live sessions?

  Students participate in guided discussions where they get to learn from their peers due to other perspectives and experiences being shared. We also break down case studies as a group. 
  

• Is this generic communication training?

  No. This program is designed specifically for BAS technicians and the communication situations they face in the field. This program was created by an SBA instructor who is a licensed clinical mental health professional with the assistance of SBA's instructors who are experts in BAS. 

• Do managers get visibility into progress?

  Yes. Managers receive bi-weekly module updates on what students are learning, and each student completes an end-of-program action and commitment plan that is shared with their manager.

  They also will recieve a report at the end of the cohort that shows the baseline of the student's skills and the end result to demonstrate the student's growth in each skill. 

• What makes this likely to stick?

  The course is built around repeated application: self-paced learning, assignments to support self-reflection, live discussion, role play practice, and manager reinforcement.