FAQs

• How do I know this training will actually help my techs in the field?

  We created Smart Buildings Academy to bridge the gap between knowledge and real-world performance. Our programs are developed by industry professionals with years of hands-on BAS experience and are focused entirely on job-ready skills.

  Students follow a structured learning path with lessons, quizzes, field-based assignments, and assessments. Organizations like the GSA, Stanford University, and Trane trust us because they’ve seen real results in areas like faster troubleshooting, better service quality, and increased revenue.

  Most clients report a two to four times return on investment within months thanks to fewer callbacks, faster resolutions, and more confident techs.

• We don’t have time to pull our techs off the job for training.

  That’s exactly why our training is designed to fit into your team’s schedule. It’s 100% online, self-paced, and works on any device. Your techs can train between calls, during downtime, or outside of work hours.

  We also offer microlearning options that break down complex topics into short, focused lessons. This allows your team to gain new skills quickly without interrupting daily operations.

• Our team already has years of experience. We don’t need training.

  Experience is valuable, but even the most seasoned techs can benefit from sharpening their skills. We work with highly experienced teams all the time, and they often discover areas where improved structure, updated methods, or fresh insights lead to better performance.

  Our training helps identify knowledge gaps, standardize troubleshooting approaches, and improve efficiency. Many experienced techs tell us they learned something new that immediately saved them time in the field. This training isn’t about replacing experience. It’s about maximizing it.

• Will this training be recognized by our clients or other companies?

  Absolutely. Over 15,000 professionals have trained with us, including teams from the Federal Reserve, Texas A&M, and major OEMs like Trane and Honeywell. Our programs are known across the industry for producing competent, job-ready technicians.

  While we don’t offer OEM certifications, our vendor-neutral training makes your team more versatile and more valuable. Clients recognize the quality of our graduates, and you’ll have detailed progress reports to back up your team’s qualifications.

• What if my techs fail the training or don’t finish it?

  We’ve built the platform with accountability and support in mind. You’ll have access to tracking dashboards, reporting tools, and optional coaching to ensure your team stays on track.

  The training is structured to build momentum from the start. Each lesson includes practical applications that techs can use in the field immediately. Our completion rate is over 85%, far above the industry average. And if someone struggles, they can review the material as often as needed. No one is left behind.

• We’re already working with Trane, Johnson Controls, or Honeywell. Why would we need your training too?

  OEM training is excellent for product-specific knowledge. Our training complements it by teaching system-wide thinking, integration skills, control logic, and diagnostics that apply across all platforms.

  We help your techs think independently and solve problems in the field without being tied to a single product line. This increases their confidence and your team’s overall effectiveness.

  In fact, many of our clients use both types of training together. They find that our programs help their techs get even more value from their OEM partnerships.