FAQs

• How do I know this training will actually help our technicians in a healthcare environment?

  We built Smart Buildings Academy to bridge the gap between technical knowledge and real-world field performance, especially in mission-critical settings like hospitals and medical centers. Our curriculum is created by industry professionals with hands-on experience in building automation systems, including those used in healthcare environments with complex HVAC, critical alarms, and compliance needs. 

  Our training emphasizes job-ready skills through structured lessons, assessments, and real-world assignments. Healthcare clients such as the GSA, the Federal Reserve, and large OEMs trust us because the results are measurable. Facilities report faster response times, fewer environmental control failures, and improved service quality. 

  Most organizations see a two to four times return on investment within months by reducing equipment downtime, avoiding compliance issues, and enabling faster troubleshooting. 

• We don’t have time to pull our techs off the job for training.

  That’s exactly why our training is designed to be flexible. It is 100 percent online, self-paced, and accessible on any device. Your technicians can train during slow periods, between calls, or after shifts without needing to leave the site or interrupt care delivery. 

  We also offer microlearning modules. These are short, targeted lessons that allow your team to gain specific skills quickly without disrupting their responsibilities. Whether it's air handling diagnostics or alarm prioritization, your team can learn without pulling resources from patient support. 

• Our technicians have been doing this for years. Why do they need more training?

  Experience is essential, but even seasoned techs benefit from sharpening their skills and adapting to new technologies. Healthcare systems often include a mix of legacy infrastructure and cutting-edge systems, which can present unique challenges. 

  Our training helps experienced staff: 

  • Standardize their troubleshooting methods 

  • Fill in critical knowledge gaps 

  • Improve efficiency while maintaining compliance 

  Many long-time professionals tell us they discovered new techniques that saved them significant time and helped them meet regulatory demands more effectively. This training is not about replacing experience. It is about maximizing its impact. 

• Is this training recognized by healthcare systems or industry organizations?

  Yes. Over 15,000 professionals have completed our training, including facility teams from major institutions, government agencies, and OEMs such as Trane and Honeywell. Our vendor-neutral programs are recognized for producing confident, capable technicians who can work across multiple platforms. 

  Although we do not provide OEM certifications, our training is known across the industry. You will receive detailed progress reporting to demonstrate your team’s learning, and your techs will be more versatile, adaptable, and prepared to support a wider range of healthcare building systems. 

• What if some techs fall behind or don’t complete the training?

  Our platform is designed to drive completion and support your team every step of the way. You will have full visibility through training dashboards, completion tracking, and optional coaching to keep your team engaged. 

  Each lesson delivers practical knowledge that technicians can use immediately in the field. If someone struggles, they can revisit the material as often as needed. Every technician receives the time and support necessary to succeed. 

• We already work with Trane, Johnson Controls, or Honeywell. Why would we need this training too?

  OEM training is important for understanding specific equipment. Our training builds on that foundation by teaching system-wide thinking, integration strategies, and diagnostic processes that apply to any BAS platform. 

  We help your technicians think independently, solve problems confidently, and navigate mixed-system environments with ease. This is especially important in healthcare settings where timely resolutions and cross-platform understanding are vital. 

  Many of our healthcare clients use our training in combination with their OEM programs and see increased effectiveness across the board.